Happy to receive the fresh lids with free shipping. It cost me a minimal fee, but they are better than the crackled old ones. The glass containers hold up well. The lids just crackle and scratch with use.
I am so disappointed in this company that I had talked up to everyone. I will never recommend this product again based solely on their customer service. I placed this order November 3, 2021 and am still waiting. No response to multiple emails or request for tracking.
The glass containers have since been recycled because no lids.
Cheaper to buy Pyrex at Target as they will have the same outcome and you won't have to shell out money for lids you'll never receive.
Rating is on customer service and not the product. However, good luck getting the product to even rate.
Hi Hillary, we are sorry that you are having such a bad experience. We do see some responses with your orders and were trying to help resolve. We definitely could have been more timely with those responses! Since you no longer have the containers I have refunded the lids and hope that you will continue to use the products you have. Take care.
the lids can get moldy around the seal and it is gross. I am not sure which size I have, and replacement lids are sold out, anyway. It is a very sturdy glass container, but much less usable without a lid.
The glass containers are high quality glass and not some flimsy glass. The lids are well made too. I had an issue with one lid and it took a while to get a replacement but eventually I did. I was still able to use the damaged lid but closure wasn’t really secure. So I’m
happy about the replacement as many of the kits I ordered are for Christmas gifts.
The only reason they are getting four stars is the inability to get replacement lids. I have been trying to get replacement lids for over three years, and there seems to be a supply chain problem and then the customer support people don't follow up when lids are available. Everyone is very friendly and nice, but that doesn't substitute for getting me actual product.
I really love the containers. I have them in several sizes. They are nearly unbreakable for glass. I use them for freezing and every day leftovers. They clean up well. The lids are eventually susceptible to microwave bubbling, but they are plastic, so it is what it is.